Following the official announcement that Philippe Coutinho will be leaving the club, Liverpool have said they will offer compensation for fans who purchased a replica shirt bearing the Brazilian playmaker’s name.
In a statement posted on the club’s website, Liverpool will give £50 vouchers to anyone who requests one and can submit proof of purchase, pending the finalization of the deal.
“The offer— which applies to all shirts purchased in official club outlets and via the official LFC website— follows today’s announcement that Coutinho will join FC Barcelona and reflects the exceptional circumstances behind the player’s departure.”
(Note that subtle bit of shade right at the end.)
Fans who bought their merchandise in person will need to present the shirt at an official club shop along with proof of purchase. They do not need to surrender the shirt. Fans who purchased online will receive their vouchers via email in about a week.
This is undoubtedly a good and generous move by the club. While fans are understandably upset, the club could’ve easily told supporters demanding refunds that they were SOL. They paid their money, they got their product, business was concluded. Offering vouchers— at what will no doubt be significant cost— in order to do right by fans is admirable. Credit to them for trying to make a difficult moment just a bit less awful.
If you bought a Coutinho shirt and want to take advantage of the voucher offer, you can find the full terms and conditions on the offer here.